topic Re: Increase in monthly bills in Account & Billing

Increase in monthly bills

Alex788 — Tue, 28 Oct 2025 16:01:14 GMT

I thought I had a contract. Recently every month sees a sneaky increase payment without informing me. Utterly unprofessional

Re: Increase in monthly bills

Daniel0210 — Tue, 28 Oct 2025 16:03:02 GMT

@Alex788
The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Increase in monthly bills

PandJ2020 — Tue, 28 Oct 2025 17:14:05 GMT

@Alex788 wrote:
I thought I had a contract.

You do.

Recently every month sees a sneaky increase payment without informing me.

What do the bills show? I suspect it's an expiring discount?

Re: Increase in monthly bills

caesarome — Tue, 28 Oct 2025 17:43:39 GMT

@Alex788

Am increase due to an expiring discount can be split across two bills so have you looked back on previous bills as there might be an indication on them as to what has happened.