topic Re: Charged for Hayu subscription but never activated in Account & Billing

Charged for Hayu subscription but never activated

DAGR66 — Mon, 27 Oct 2025 10:05:23 GMT

How do I get a refund of a Hayu Subscription that I never activated? I have been billed £4.99 for the last 3 months. Can I get a refund? How do I canel future payments? Any advice would be much appreciated.

Re: Charged for Hayu subscription but never activated

caesarome — Mon, 27 Oct 2025 10:09:58 GMT

@DAGR66

You will have to contact Sky about this so under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Charged for Hayu subscription but never activated

DAGR66 — Mon, 27 Oct 2025 10:18:40 GMT

Thanks, but I cannot see where to contact?

Re: Charged for Hayu subscription but never activated

caesarome — Mon, 27 Oct 2025 10:23:54 GMT

It looks like the number isn't showing at present so another option is to try social media or via the "no, I still need help" option at the bottom of this link:

https://www.sky.com/help/articles/cancel-sky-tv

Re: Charged for Hayu subscription but never activated

DAGR66 — Tue, 28 Oct 2025 14:49:18 GMT

Thanks for your help. Ended up getting a phone number and they cancelled it. Thanks for your help!