topic Message from Sky, re changes to the account in Account & Billing

Message from Sky, re changes to the account

Barry+Slater — Tue, 28 Oct 2025 14:11:51 GMT

I have recived a message from Sky saying that request has been recived, to make changers to the accounts. This is not a request made by myself, and i dont know if any changers have been made.

The phone number given in the message is usless and will not connect to a huhman.

Re: Message from Sky, re changes to the account

MightyQuinn — Tue, 28 Oct 2025 14:19:45 GMT

Hi @Barry+Slater It could be an attempt to Take Over your Account. I would persevere in trying to contact Sky.

Re: Message from Sky, re changes to the account

PandJ2020 — Tue, 28 Oct 2025 14:21:21 GMT

Not a lot us other customers can do. You'll have to persevere in contacting Sky - try saying nothing to the robot.

However, I would change the password on the account ASAP.

Are you sure the mail was actually from Sky? (There are known phishing mails going around)