topic Re: Mobile in Account & Billing

Mobile

Lbw3 — Tue, 28 Oct 2025 12:27:25 GMT

Been trying to pay my mums mobile bill for the past 10 days as Sky accidentally cancelled her direct debit . I have given bank details on 6 separate occasions , each time I have tried the payment isn't going through and it sits pending on the bank , sky are blaming the bank and the bank says it is a Sky issue. I have tried using 2 different bank accounts and it's the same every time , they are threatening legal action and the most frustrating thing is it just doesn't let me pay !!!any ideas

Re: Mobile

caesarome — Tue, 28 Oct 2025 13:47:14 GMT

@Lbw3

You might want to fill n this form to register a complaint:

https://www.sky.com/help/complaints

Have you tried using a credit or debit card instead of a direct debit ?

Re: Mobile

Lbw3 — Tue, 28 Oct 2025 21:25:09 GMT

Thank you I will try that