topic Re: Phone return/ system update in Account & Billing

Phone return/ system update

Sunshine16 — Tue, 28 Oct 2025 07:43:30 GMT

Hello. Last month i ordered a phone from sky on contract but i changed my mind and returned it back. Box still unopened. I was wondering how long does it take till the system will be updated and the phone contract be cancelled as I have cancelled my direct debit for the phone as I didn't want to be paying for what I don't use. Also when this change be updated on credit file as that has been added as a new open credit on my file. Thanks

Re: Phone return/ system update

PandJ2020 — Tue, 28 Oct 2025 08:33:24 GMT

Returns take 3-4 weeks to process.

I wouldn't have cancelled the DD as a failed collection during this period may impact your credit file.

You'll have to call Sky to see what the latest is.

Re: Phone return/ system update

caesarome — Tue, 28 Oct 2025 08:21:49 GMT

@Sunshine16

Did you speak to Sky before returning the device ?

As above cancelling the direct debit isn't a good idea as any payment you made will need to now been sent out via a cheque which can takes weeks, if not months to be sent out to you.