topic Setup fee refund? in Account & Billing

Setup fee refund?

Golly2 — Tue, 28 Oct 2025 06:30:01 GMT

Paid 99 pound setup fee as the agent's computer could not take £20 ? (He had just taken £5 ) so was promised? £79 refund have been passed pillar to post since 10th October still waiting on a callback from the agent dealing with case and also tv is meant to be getting installed tomorrow

Re: Setup fee refund?

PandJ2020 — Tue, 28 Oct 2025 07:47:41 GMT

We're other customers here - not sure what you're asking of us?

Re: Setup fee refund?

caesarome — Tue, 28 Oct 2025 08:23:27 GMT

What is this £99 setup fee for if you have yet to have Sky TV installed .?

Re: Setup fee refund?

Golly2 — Tue, 28 Oct 2025 09:29:00 GMT

There was a 25 pound setup fee for tvbb the agent's pc would not take £20 after just taking £5 so he said he would take £99 and then refund £79 still waiting after 4 phonecall and been fobbed off with excuses still not got tvbb until tomorrow?

Re: Setup fee refund?

caesarome — Tue, 28 Oct 2025 09:38:44 GMT

@Golly2

You might want to put in a complaint giving the date and time you had this conversation with the agent:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Setup fee refund?

Golly2 — Sat, 01 Nov 2025 08:26:15 GMT

Will be refunded through monthly payments when I get broadband eventually installed ?