topic Re: I can't pay my fist bill on 10th November in Account & Billing

I can't pay my fist bill on 10th November

Victoria786221 — Mon, 27 Oct 2025 17:20:37 GMT

My bill is due to come out 10th November but I've just had to pay a lot out of my bank and now can't afford it until I next get paid on the 25th and I don't no what to do

Re: I can't pay my fist bill on 10th November

SKY1992bf — Mon, 27 Oct 2025 17:22:20 GMT

@Victoria786221 Below is Skys policy on late payment and applies to all customers regardless of circumstances

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

Re: I can't pay my fist bill on 10th November

caesarome — Mon, 27 Oct 2025 17:24:08 GMT

@Victoria786221

If it is due to be paid by a direct debit then you have 10 days grace as should this fail to be taken then Sky will try again 10 days later so it is only should this second attempt fail would you see your services restricted until it has been paid in full and the payment method set up again.

Re: I can't pay my fist bill on 10th November

PandJ2020 — Mon, 27 Oct 2025 17:47:56 GMT

...so as it stands your services will be restricted and you may also incur late payment charges.