topic Re: Refunds in Account & Billing

Refunds

Mirikiri73 — Mon, 27 Oct 2025 16:16:44 GMT

My account is in credit and my contract has ended , how do I get a refund back to my bank account please ?

Re: Refunds

caesarome — Mon, 27 Oct 2025 16:20:02 GMT

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Refunds

Daniel0210 — Mon, 27 Oct 2025 16:20:12 GMT

@Mirikiri73

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Messaging Team but unfortunately that process is currently unavailable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, through Sky Assistant or through social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.