topic Re: Getting my refund in Account & Billing

Getting my refund

Crickleyhall — Thu, 23 Oct 2025 15:54:36 GMT

Sky took a payment the day after I had paid my bill, phoned them, said it would take 48 hours to refund it, had to ring back today, the process hadn't even been started to pay me back, will I get my money bac

Re: Getting my refund

Daniel0210 — Thu, 23 Oct 2025 15:59:09 GMT

@Crickleyhall

It's not 48 hours. It's 3-5 WORKING DAYS.

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. You need to wait longer.

Re: Getting my refund

Crickleyhall — Mon, 27 Oct 2025 14:12:30 GMT

Thank you, oh and because of a technical issue I had to get them to reimburse me as the other one didn't go through