topic Re: Broadband credit due after cancellation - how to claim this please advise in Account & Billing

Broadband credit due after cancellation - how to claim this please advise

StuartM1 — Mon, 24 Jun 2024 11:04:02 GMT

I have been waiting patiently for SKY to refund my credit which was applied on April 27th 2024 - I now see that it "will be applied to my next bill" but i don't have a bill as I changed suppliers. The hub was returned promptly and I have proof of this. Please can someone help with getting the due credit back please?

Re: Broadband credit due after cancellation - how to claim this please advise

MarkGoldsmith — Mon, 24 Jun 2024 11:26:15 GMT

@StuartM1 This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

Re: Broadband credit due after cancellation - how to claim this please advise

Tom-W19 — Mon, 24 Jun 2024 11:31:38 GMT

Thanks for escalating. We've sent an invite to @StuartM1.

Re: Broadband credit due after cancellation - how to claim this please advise

PrestonN — Mon, 24 Jun 2024 16:49:42 GMT

Hi,

I'm in the same situation as the original poster.

Could my case also be escalated to start the process of reimbursing my credit?

Re: Broadband credit due after cancellation - how to claim this please advise

Daniel0210 — Mon, 24 Jun 2024 17:20:36 GMT

@PrestonN
We firstly need confirmation it’s showing as a credit on your Sky account.

Re: Broadband credit due after cancellation - how to claim this please advise

Leanne98 — Mon, 24 Jun 2024 20:13:29 GMT

Hi am with you for tv streaming my last bill

Was for 28.90 I cleared the 0.90 over

a week ago but then I was told clear the balance of that so I did thst as it said 0.76 so I cleared that on the 19 of this month but it's now saying 7.92'in credit can u explain

Re: Broadband credit due after cancellation - how to claim this please advise

PrestonN — Mon, 24 Jun 2024 20:18:47 GMT

I can't attach a screen shot to show you. How would you like proof sent?

Re: Broadband credit due after cancellation - how to claim this please advise

Leanne98 — Mon, 24 Jun 2024 20:23:11 GMT

Am not leaving sky though I am happy with sky

Re: Broadband credit due after cancellation - how to claim this please advise

Leanne98 — Mon, 24 Jun 2024 20:28:40 GMT

Can u send proof tho as email please

Re: Broadband credit due after cancellation - how to claim this please advise

MarkGoldsmith — Mon, 24 Jun 2024 20:38:21 GMT

@Leanne98 wrote:
Can u send proof tho as email please

That won't happen as this is a public forum of other Sky customers. If you can explain clearly what the issue is though @Leanne98 we may be able to better advise.

Re: Broadband credit due after cancellation - how to claim this please advise

Leanne98 — Mon, 24 Jun 2024 20:54:51 GMT

My last tv bill was for 28.90 cleared the balance of 0.90

then it still said 0.76

on my account I was also got told to clear that balance as well so I did

on Friday the 21 of June but now balance is now saying 7.92 in credit

Re: Broadband credit due after cancellation - how to claim this please advise

PrestonN — Mon, 24 Jun 2024 21:14:50 GMT

@Daniel0210

How is best to send proof? I don't see the Op having to do this

Re: Broadband credit due after cancellation - how to claim this please advise

caesarome — Mon, 24 Jun 2024 21:18:10 GMT

You don't need to send proof @PrestonN just answer the question asked by @Daniel0210 , do you see a credit on your account because if you do Sky's messaging team will contact you tomorrow via here about getting it refunded

Re: Broadband credit due after cancellation - how to claim this please advise

PrestonN — Mon, 24 Jun 2024 21:21:49 GMT

@caesarome @Daniel0210

I see credit on my account, this is the reason for my original question.

If this could be directed to someone on the messaging who can help me tomorrow then that would be great.

Re: Broadband credit due after cancellation - how to claim this please advise

caesarome — Mon, 24 Jun 2024 21:30:22 GMT

@PrestonN

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Broadband credit due after cancellation - how to claim this please advise

PrestonN — Mon, 24 Jun 2024 21:34:07 GMT

@caesarome thank you so much

Re: Broadband credit due after cancellation - how to claim this please advise

Leanne98 — Mon, 24 Jun 2024 22:08:23 GMT

Yes credit is showing on my account 7.92 it says

Re: Broadband credit due after cancellation - how to claim this please advise

Tom-W19 — Tue, 25 Jun 2024 07:32:26 GMT

Thanks for escalating. We've sent an invite to @PrestonN.

Re: Broadband credit due after cancellation - how to claim this please advise

Leanne98 — Tue, 25 Jun 2024 07:39:25 GMT

When will I get credit refund back to my account please many thanks Leanne kirsopp

Re: Broadband credit due after cancellation - how to claim this please advise

Mark39 — Tue, 25 Jun 2024 07:54:51 GMT

@Leanne98 wrote:

When will I get credit refund back to my account please many thanks Leanne kirsopp

As you're still with Sky, the credit will be used against your next bill.

Just to add: you should have a direct debit or monthly card payment set up. That being the case, there's no need to make manual payments. Just let the automated payment collect what's due. Manual payments can cause problems.