topic About sky bill in Account & Billing

About sky bill

Sachel — Mon, 27 Oct 2025 06:56:08 GMT

I've already paid my sky bill but it seems like they are trying to take out payment again .. what's that about? Can you sort it out

Re: About sky bill

Daniel0210 — Mon, 27 Oct 2025 07:02:26 GMT

@Sachel wrote:

I've already paid my sky bill but it seems like they are trying to take out payment again .. what's that about? Can you sort it out

@Sachel
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

It sounds like you've made an unnecessary manual payment.

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: About sky bill

Inga3 — Mon, 27 Oct 2025 07:39:35 GMT

I overpaid for the internet. Will they refund me the money or will it be carried over to next month?

Re: About sky bill

Daniel0210 — Mon, 27 Oct 2025 07:45:06 GMT

@Inga3 wrote:

I overpaid for the internet. Will they refund me the money or will it be carried over to next month?

@Inga3

If you too have made an unnecessary manual payment then see the post immediately above yours.