topic Re: Broadband Connection in Account & Billing

Re: Broadband Connection

RebeccaSarfoh — Mon, 07 Apr 2025 14:55:26 GMT

Hello there

I would like to pay my outstanding bill and have my WiFi and sky TV back on.

Thanks

Re: Broadband Connection

GD1 — Mon, 07 Apr 2025 14:56:45 GMT

@RebeccaSarfoh You can't pay through a public forum, you need to call or do it online at sky.com.

Re: Broadband Connection

Daniel0210 — Mon, 07 Apr 2025 14:59:57 GMT

@RebeccaSarfoh
Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Broadband Connection

caesarome — Mon, 07 Apr 2025 15:05:33 GMT

@RebeccaSarfoh

You can pay your bill via this link;

https://www.sky.com/bill/tv-broadband-talk/pay

And you will need to setup your payment method which you can do here:

https://www.sky.com/bill/tv-broadband-talk/change-payment-method

The payment then has to be cleared by the banks before your services are restored.

Re: Broadband Connection

Clairebinnie570 — Sun, 26 Oct 2025 18:36:44 GMT

It has been paid

Re: Broadband Connection

caesarome — Sun, 26 Oct 2025 19:23:06 GMT

@Clairebinnie570

Your post as it stands makes no sense as we are customers here so were you late in paying this bill because if you were then you will also need to reset up your payment method then once the banks clear your payment your services should be restored.