Delayed broadband activation

batspsgt — Sun, 26 Oct 2025 10:24:22 GMT

I ordered a sky package on 14 May 2025 (TV and broadband).

The only reason I did was to transfer from my current broadband provider because their del was no longer palatable.

The sky broadband (full fibre 500) was set at £25 per month for 24 months, £46.00 thereafter versue current provider at £54 per month, so should be a £29 per month saving.

The sky TV package (which I'm not that bothered about but figured it was overall a decent deal as part of the bundle) is £53 per month.

My Sky TV was delivered and activated in May and so have been paying that part of the bundle since then.

The broadband has still not been activated due to apparent need for openreach engineer to do some work, but don't think this is my issue. I have a long help request history detailing repeated delays but no positive action. So I have now been paying my original broadband provider at £54 per month for the last 5 months. So I think I'm in £145 deficit due to delayed activation.

Am I due compensation for this?

Thanks in advance...

Re: Delayed broadband activation

caesarome — Sun, 26 Oct 2025 10:29:44 GMT

@batspsgt

You might be due compensation credit but this would only apply when your broadband is finally activated:

https://www.sky.com/help/articles/auto-compensation

topic Re: Delayed broadband activation in Account & Billing

Delayed broadband activation

Re: Delayed broadband activation