topic broadband refund in Account & Billing

broadband refund

PAUL796 — Sun, 26 Oct 2025 09:04:11 GMT

Hi can you please help with sorting my refund sky dont make it easy to find information 18th august 2025 to 25th sept 2025 £57.87

Regards Paul

Re: broadband refund

caesarome — Sun, 26 Oct 2025 09:29:21 GMT

@PAUL796

What is this refund from and do you see a credit on your account for it ?

Re: broadband refund

PAUL796 — Sun, 26 Oct 2025 09:34:53 GMT

Hi refund is from a cancelled broadband out of contract sold house which is unoccupied no transfer of service needed yes its a credit on my account thanks for your help Paul

Re: broadband refund

caesarome — Sun, 26 Oct 2025 09:44:47 GMT

@PAUL796

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: broadband refund

PAUL796 — Sun, 26 Oct 2025 09:50:25 GMT

Thanks not on social media and the help chat was useless probably just wait a little longer ie the 6 week period thank you for explaining though. Makes you wonder why they wont let people like you escolate things they just want to keep our money as long as possible! Shame on them!!!!!!

Regards Paul

Re: broadband refund

caesarome — Sun, 26 Oct 2025 09:55:03 GMT

The escalations are down as it needs a fix by a third party so there is nothing we or Sky can down with regards to this at present.