topic Re: Returned the equipment but still charged in Account & Billing

Returned the equipment but still charged

Bergamin — Sat, 25 Oct 2025 13:35:31 GMT

Hi Sky team,

I have returned the equipment on 26 of August, and today received an e-mail saying that I was charged and the money will be taken from my bank account on the next days.

Please find attached the delivery receipt and a chat I had with An Post confirming the delivery.

Please revert the charge or initiate a refund.

Kind regards,

Pedro

Re: Returned the equipment but still charged

SKY1992bf — Sat, 25 Oct 2025 13:38:14 GMT

@Bergamin

You will need to contact Sky directly with your proof of postage (please don't post an image on here as sky doesn't allow them on the forum - your images will be rejected)

we could normally escalate this for you but the service is unavailable for the foreseeable future

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Returned the equipment but still charged

MightyQuinn — Sat, 25 Oct 2025 13:40:13 GMT

Hi @Bergamin Please see Welcome below, for information about this community.

Re: Returned the equipment but still charged

Daniel0210 — Sat, 25 Oct 2025 13:51:36 GMT

@Bergamin

As indicated by @SKY1992bf your image of the proof of posting has been rejected. Sky don't allow them on the boards. You'll need to contact Sky Ireland next week (I'm fairly certain the ROI Customer Services aren't available at a weekend).

Re: Returned the equipment but still charged

Kirsti84 — Sun, 26 Oct 2025 08:25:32 GMT

I've had the exact same problem. Received an email today with a £117 charge. Equipment sent back 2nd Sept

Re: Returned the equipment but still charged

Daniel0210 — Sun, 26 Oct 2025 09:56:09 GMT

@Kirsti84

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

As already stated please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.