https://helpforum.sky.com/t5/Account-Billing/Router-return/m-p/5124098#M271975 <P>I've returned my router and have the tracking ID but Sky thinks I haven't. How do I pass this to Sky?</P> Fri, 24 Oct 2025 15:01:03 GMT Mikeb178 2025-10-24T15:01:03Z https://helpforum.sky.com/t5/Account-Billing/Router-return/m-p/5124098#M271975 <P>I've returned my router and have the tracking ID but Sky thinks I haven't. How do I pass this to Sky?</P> Fri, 24 Oct 2025 15:01:03 GMT https://helpforum.sky.com/t5/Account-Billing/Router-return/m-p/5124098#M271975 Mikeb178 2025-10-24T15:01:03Z https://helpforum.sky.com/t5/Account-Billing/Router-return/m-p/5124102#M271976 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4474577">@Mikeb178</a>&nbsp;</P> <P><SPAN>Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.</SPAN></P> <P><SPAN>Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.</SPAN></P> Fri, 24 Oct 2025 15:04:37 GMT https://helpforum.sky.com/t5/Account-Billing/Router-return/m-p/5124102#M271976 Daniel0210 2025-10-24T15:04:37Z https://helpforum.sky.com/t5/Account-Billing/Router-return/m-p/5124273#M271977 <P>Thank you!</P> Fri, 24 Oct 2025 18:42:45 GMT https://helpforum.sky.com/t5/Account-Billing/Router-return/m-p/5124273#M271977 Mikeb178 2025-10-24T18:42:45Z