topic My order in Account & Billing

My order

PaulSol — Fri, 24 Oct 2025 09:01:43 GMT

I made a new order yesterday but all my account has been set up incorrectly so i cant see the status - i need help putting an email address and id into a sky log on

Re: My order

caesarome — Fri, 24 Oct 2025 09:13:29 GMT

@PaulSol

What did you order ?

How has it been set up incorrectly ?

Re: My order

PaulSol — Fri, 24 Oct 2025 09:51:56 GMT

The account id has the wrong email address

Re: My order

MightyQuinn — Fri, 24 Oct 2025 09:55:43 GMT

Hi @PaulSol I don't know if the Sky ID Help Pages will assist you.

Re: My order

PaulSol — Fri, 24 Oct 2025 09:57:02 GMT

I need someone to call me to explain and rectify

Re: My order

MightyQuinn — Fri, 24 Oct 2025 10:17:35 GMT

@PaulSol wrote:
I need someone to call me to explain and rectify

Hi @PaulSol Nobody will call you, this is not Sky customer services, Please see Welcome below for information about this community forum.

Re: My order

caesarome — Fri, 24 Oct 2025 11:02:30 GMT

@PaulSol wrote:

The account id has the wrong email address

@PaulSol

Is this an email address you use to sign into the account ?

Re: My order

PaulSol — Fri, 24 Oct 2025 11:38:16 GMT

Yes howni have signed in is how i need to be set up as so i can see my order status etc

Re: My order

caesarome — Fri, 24 Oct 2025 12:02:19 GMT

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services