topic Sky Q in Account & Billing

Sky Q

PopplePie — Fri, 24 Oct 2025 07:19:53 GMT

I was sold sky Q over the phone and paid £20 set up, I was later told that my house isn't suitable for sky Q and that I would be refunded. I have not received confirmation of this refund. Also since September £120 has been taken from my account by sky but it still says I have not paid by bill. I am confused. 😭

Re: Sky Q

caesarome — Fri, 24 Oct 2025 09:07:57 GMT

@PopplePie

When was your Sky Q order cancelled by Sky ?

What is this £120 be taken for so what shows here:

https://www.sky.com/bill/tv-broadband-talk

Re: Sky Q

PopplePie — Fri, 24 Oct 2025 13:22:23 GMT

It was cancelled on the 14th September by sky. Six different payments to sky have gone from my banks account. Totalling £120 plus the £20 sky Q installation. Thanks for replying.

Re: Sky Q

caesarome — Fri, 24 Oct 2025 15:06:46 GMT

All you can do is to call them about this as it isn't clear what is happening.