topic Reject payment in Account & Billing

Reject payment

JohnTam — Thu, 23 Oct 2025 13:43:52 GMT

Last Thursday I prepared payment through SKY apps. Unfortunately it was failed. So I retry again but still same symptom. The worst situation is these transactions pending on my debit card. Chase bank said to me need the merchant confirm the transactions was failed or rejected. Now, what can I do?

Re: Reject payment

Daniel0210 — Thu, 23 Oct 2025 14:04:33 GMT

@JohnTam wrote:

Last Thursday I prepared payment through SKY apps.

@JohnTam

Why? If you have a continuous payment method set up (which you should have), you never need to make an unnecessary manual payment.

Re: Reject payment

JohnTam — Thu, 23 Oct 2025 14:21:45 GMT

The system turn off my direct debit and not allowed me to reset. So that previous months I settled the bill manually.