topic Re: Fraudulent Use of my name in Account & Billing

Fraudulent Use of my name

Susan2023 — Wed, 22 Oct 2025 14:54:09 GMT

I've received a call from a collection agency about payment for an account for a phone. I have not ordered a phone (and certainly have not received one!)or have an account with Sky. How can I contact someone to get this sorted please?

Thanks

Re: Fraudulent Use of my name

MightyQuinn — Wed, 22 Oct 2025 14:57:14 GMT

Hi @Susan2023 There may be some guidance in this Article

Re: Fraudulent Use of my name

caesarome — Wed, 22 Oct 2025 15:08:45 GMT

@Susan2023

Firstly you need to put in a dispute with the collection agency and then speak to Sky about this as if could be that someone has got hold of your account details if someone has responded to a fake email or phone call.

Re: Fraudulent Use of my name

Susan2023 — Wed, 22 Oct 2025 15:37:29 GMT

I did dispute this with the collection people. They gave me an 0333 number but I can't get past the automated message as I don't have a Sky account! What number should I be calling?

Re: Fraudulent Use of my name

2muchTV — Wed, 22 Oct 2025 21:02:17 GMT

@Susan2023 seems to me that you are subject to fraud.... viz. stealing your identity and purchasing goods on credit.

I would contact Citizens Advice Bureau.

If you have an account with a credit agency eg ClearScore check what's been happening on your account.

Sky give some info here which includes contacting the Police (non emergency number), banks, Action Fraud.

It is a pain and stressful... Best of luck