topic Address to return Sky router in Account & Billing

Address to return Sky router

PAW2 — Wed, 22 Oct 2025 12:33:54 GMT

I recently notified Sky that I was switching to a new provider. Sky asked me to return my hub and they would send packaging. It is now 6 weeks since I gave notice and the packaging hasn't arrived. I can't find an address to return the equipment to. Can anyone help? Thanks

Re: Address to return Sky router

Daniel0210 — Wed, 22 Oct 2025 12:37:53 GMT

@PAW2
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Address to return Sky router

PAW2 — Wed, 22 Oct 2025 12:41:09 GMT

Thanks Daniel, but I still don't have an address for Sky! Do you know their address? Thanks

Re: Address to return Sky router

caesarome — Wed, 22 Oct 2025 12:43:42 GMT

@PAW2

You can print the return label via here:

https://www.sky.com/help/articles/return-tv-broadband