topic No call back in Account & Billing

No call back

Emma886 — Wed, 22 Oct 2025 09:56:17 GMT

I am getting sick of the customer service Sky are providing. I have had an ongoing complaint with them about my broadband billing for 3 month now. I phone them every week to chase them up and every time they promise to phone me back. They never do. I have screenshot of online conversations with staff promising my bills will be adjusted and they still haven't done it. I have cancelled my direct debit and threatened them with contacting the ombudsman countless times and they still haven't dealt with my complaint. How else am I supposed to get through to them. 3 month! This is beyond a joke!

Re: No call back

Daniel0210 — Wed, 22 Oct 2025 09:59:35 GMT

@Emma886

Tempting as it might seem cancelling the payment method is definitely not recommended.

Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

Re: No call back

PandJ2020 — Wed, 22 Oct 2025 10:04:09 GMT

@Daniel0210 wrote:
@Emma886
Tempting as it might seem cancelling the payment method is definitely not recommended.

I concur - if there is an overpayment then it will eventually be credited.

Withholding payment will not resolve the issue.