Billing issue

CrystalSilcox28 — Wed, 22 Oct 2025 09:31:11 GMT

Hello I'm new to sky and I'm just wondering if it's normal for sky to take money from my bank account for my sky TV and broadband when I have already paid the bill it's just because they have overdrawn my bank account now thankyou.

Re: Billing issue

Daniel0210 — Wed, 22 Oct 2025 09:33:07 GMT

@CrystalSilcox28

Have you made an unnecessary manual payment?

Re: Billing issue

CrystalSilcox28 — Wed, 22 Oct 2025 09:35:06 GMT

I made payment on the 17th October to both accounts I have screenshots but dunno how to post them.

Re: Billing issue

Daniel0210 — Wed, 22 Oct 2025 09:37:22 GMT

@CrystalSilcox28

@Daniel0210 wrote:

@CrystalSilcox28

Have you made an unnecessary manual payment?

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

▫️

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Billing issue

CrystalSilcox28 — Wed, 22 Oct 2025 09:39:06 GMT

Okay thankyou for your time and thankyou replying to my question.

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