Return equipment address

Aggie23 — Wed, 22 Oct 2025 08:06:25 GMT

Hello. I would like to return my broadband and TV equipment. I moved from my old address and never got a return package. Do you know address where I, can send this equipments?

Re: Return equipment address

Daniel0210 — Wed, 22 Oct 2025 08:28:19 GMT

@Aggie23
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic Re: Return equipment address in Account & Billing

Return equipment address

Re: Return equipment address