topic Re: Renegotiate in Account & Billing

Renegotiate

Sophie161 — Sun, 08 Jun 2025 10:04:37 GMT

I have standard sky package with no extra and broadband and pay nearly £90 a month. Is anyone else in this position or managed to negotiate? Thanks

Re: Renegotiate

Hoppy22 — Mon, 09 Jun 2025 08:28:46 GMT

HI sophie,

just finished negotiating a new contract, i have got sky signature and sky hd for £35.50p a month, no broadband with sky,[removed], and ask for the the values department.

Moderator Notes: removed contact details

Re: Renegotiate

Daniel0210 — Sun, 08 Jun 2025 11:19:35 GMT

@Sophie161
If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Renegotiate

Finley7 — Tue, 21 Oct 2025 18:09:14 GMT

Yess I am same and can't speak to anyone it's took me nearly 2 hours and i want a cheaper package I am paying 92 a month

Re: Renegotiate

Finley7 — Tue, 21 Oct 2025 18:11:50 GMT

How do I speak to an agent please

Re: Renegotiate

Daniel0210 — Tue, 21 Oct 2025 18:12:33 GMT

@Finley7
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.