Moving house

Hannah185 — Tue, 21 Oct 2025 10:59:39 GMT

Hello I would like to cancel my subscription as we are moving out our house October 31st and it's going to be a month before we move into our new home where I will restart with sky

Re: Moving house

GD1 — Tue, 21 Oct 2025 11:09:21 GMT

@Hannah185 You can't cancel via a public community.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

If you’re moving to another ISP you could use the One Touch Switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: Moving house

Daniel0210 — Tue, 21 Oct 2025 11:16:42 GMT

@Hannah185

You'll need to return the Sky equipment as @GD1 has indicated. The packaging is sent to the address where the account was active towards the end of the notice period (so after you've actually moved out) which will present further problems.

And when you resubscribe you won't be classed as a new customer.

Re: Moving house

caesarome — Tue, 21 Oct 2025 12:32:57 GMT

@Hannah185 @When you do return the equipment make sure you get and keep the proof of posting receipt.

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