topic Re: Refund in Account & Billing

Refund

CourtneyAnneX98 — Mon, 20 Oct 2025 22:15:34 GMT

I request for a refund as sky has taken another amount out of my account please.

Re: Refund

Daniel0210 — Tue, 21 Oct 2025 03:06:02 GMT

@CourtneyAnneX98 wrote:

I request for a refund as sky has taken another amount out of my account please.

Have you made an unnecessary manual payment and then Sky have taken the normal payment via either direct debit or continuous card payment?

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Refund

CourtneyAnneX98 — Tue, 21 Oct 2025 09:00:51 GMT

How do I use sky assistant?

Re: Refund

MightyQuinn — Tue, 21 Oct 2025 09:07:31 GMT

@CourtneyAnneX98 wrote:
How do I use sky assistant?

Hi @CourtneyAnneX98 Perhaps ask it that question. Big blue button at the top Sky Help | Sky.com

Re: Refund

caesarome — Tue, 21 Oct 2025 09:08:08 GMT

@CourtneyAnneX98

You would be better of calling Sky about this....

Re: Refund

CourtneyAnneX98 — Tue, 21 Oct 2025 09:28:23 GMT

How do I message the messaging team to request a refund?

Re: Refund

Daniel0210 — Tue, 21 Oct 2025 09:31:20 GMT

@CourtneyAnneX98

As per my earlier post,

"We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available"

Re: Refund

PandJ2020 — Tue, 21 Oct 2025 09:31:31 GMT

@CourtneyAnneX98 wrote:
How do I message the messaging team to request a refund?

You have to contact Sky directly. The messaging team option is not currently available.