topic Re: Bills in Account & Billing

Bills

Lusy1 — Tue, 21 Oct 2025 07:21:14 GMT

I paid twice last month's on September so you shouldn't took this months again it took today so I want back my money 45

Re: Bills

PandJ2020 — Tue, 21 Oct 2025 07:23:13 GMT

@Lusy1 wrote:
I paid twice last month's on September so you shouldn't took this months again it took today so I want back my money 45

Not us as we're other customers here. Making unnecessary manual payments can cause this as the automatic collection was in progress and the amount you've paid is for next month,

Feel free to contact Sky and ask for a refund - it takes 3-5 working days to process.

Re: Bills

Lusy1 — Tue, 21 Oct 2025 07:24:07 GMT

Can I have the contact

Re: Bills

caesarome — Tue, 21 Oct 2025 08:28:05 GMT

@Lusy1

Under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295