topic Taking payment despite ending contract in Account & Billing

Taking payment despite ending contract

StuStan123 — Mon, 20 Oct 2025 20:45:04 GMT

I recently ended my sky broadband contract. I gave the required contract termination notice. I have been unable to speak to anybody.
How do I get

my money back and has anybody escalated this to a small claims court?

Re: Taking payment despite ending contract

PandJ2020 — Mon, 20 Oct 2025 21:10:24 GMT

@StuStan123 wrote:
... has anybody escalated this to a small claims court?

that seems a bit OTT - the following bill will generate a credit. (Assuming you have actually cancelled and had confirmation)

Re: Taking payment despite ending contract

StuStan123 — Mon, 20 Oct 2025 21:12:59 GMT

I'm unsure why it's over the top? It's the only recourse should an organisation or other refuse to refund monies owed.
why would I not tell the truth about cancelling my BB within termination period. Odd response but thanks.

Re: Taking payment despite ending contract

caesarome — Mon, 20 Oct 2025 21:15:57 GMT

@StuStan123 wrote:

I recently ended my sky broadband contract.

When was your last day with Sky as billing does can continue right up to the day you leave so as per above you should then see a credit that you can ask Sky to refund to you.

Re: Taking payment despite ending contract

PandJ2020 — Mon, 20 Oct 2025 21:17:06 GMT

@StuStan123 wrote:
I'm unsure why it's over the top? It's the only recourse should an organisation or other refuse to refund monies owed.

Ombudsman services? It doesn't seem they have refused to return a credit (yet)?

why would I not tell the truth about cancelling my BB within termination period. Odd response but thanks.

I am not questioning your integrity but many posters do not correctly cancel their services (or believe the contract terminates with the minimum term).

As you appear to have done everything correct then the next bill will generate a credit (as billing is monthly in advance, even during your notice period) and assuming your payment method is still active the credit should be returned within 6 weeks.