topic New Subscriber problem with Sky account number in Account & Billing

New Subscriber problem with Sky account number

Apw3 — Mon, 20 Oct 2025 18:55:27 GMT

Many years ago, I had a sky account, and I had mobile phones with Sky no longer.

but I have just moved from another provider to sky broadband only no landline and I still do not have sky mobiles.

somehow I seem to have been linked into my old Sky mobile account not my new broadband account although £20 has been taken from my credit card. I can't seem to get a proper new account. Any help?

Re: New Subscriber problem with Sky account number

caesarome — Mon, 20 Oct 2025 19:04:38 GMT

@Apw3

How did you place the order with Sky for the broadband (and broadband is bundled with Sky Talk no matter if you use this or not) did you place the order online or via the phone ?

Re: New Subscriber problem with Sky account number

Apw3 — Mon, 20 Oct 2025 19:14:49 GMT

i did it on line via Martins Moneysavers

Re: New Subscriber problem with Sky account number

caesarome — Mon, 20 Oct 2025 19:21:27 GMT

And when you placed the order did it ask you to create a Sky account or did you sign into the one you previously had ?

Re: New Subscriber problem with Sky account number

Apw3 — Mon, 20 Oct 2025 20:50:09 GMT

the evidence suggests that i have been linked back to an old mobile account how to undo it is the problem now

Re: New Subscriber problem with Sky account number

caesarome — Mon, 20 Oct 2025 21:10:53 GMT

@Apw3

Are you able to link your broadband yourself via this link:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If not you will have to contact Sky to speak to their ID team.