topic Re: Disney + subscription charged twiced in Account & Billing

Disney + subscription charged twiced

pizza-man — Mon, 20 Oct 2025 18:49:20 GMT

I get disney + in my package but am getting billed for the same app, how doI solve it and get a refund if applicable.

Re: Disney + subscription charged twiced

MightyQuinn — Mon, 20 Oct 2025 18:54:07 GMT

Hi @pizza-man It is not clear, are you saying you are being charged twice by Sky, or by both Sky and Disney+?

Re: Disney + subscription charged twiced

pizza-man — Mon, 20 Oct 2025 19:04:48 GMT

Sorry for that, sky mkt place disney+ has been taking 8.99 a mth from my account the last 4 mths, I didn't realise I get it free with skyQ, as I thought my wife canceled it. I went to watch Disney with grand kids, it said I needed to resubscribe, which I did. Now I realise I was subscribed all along through skyQ.

hope that makes sense

Re: Disney + subscription charged twiced

Laing1 — Mon, 20 Oct 2025 19:07:54 GMT

@pizza-man wrote:

Sorry for that, sky mkt place disney+ has been taking 8.99 a mth from my account the last 4 mths, I didn't realise I get it free with skyQ, as I thought my wife canceled it. I went to watch Disney with grand kids, it said I needed to resubscribe, which I did. Now I realise I was subscribed all along through skyQ.

hope that makes sense

@pizza-man Disney+ is not free with Sky Q you are thinking of Discovery+ which is free with Sky Q

Re: Disney + subscription charged twiced

pizza-man — Mon, 20 Oct 2025 19:11:23 GMT

I mean it is part of my skyQ package, I'm great at this. P0pu4

Re: Disney + subscription charged twiced

MightyQuinn — Mon, 20 Oct 2025 19:39:57 GMT

@pizza-man wrote:
I mean it is part of my skyQ package, I'm great at this. P0pu4

Hi @pizza-man Are you sure, I thought it was an add-on (marketplace) and not a package inclusion. Ignoring the marketplace add-on, how is it itemised on your subscription bill? I personally subscribe annually (to save money) direct with Disney+.

Re: Disney + subscription charged twiced

pizza-man — Mon, 20 Oct 2025 20:16:06 GMT

My wife is the main account holder, I am a family member, I'll wait and contact skyQ tomorrow, I can see my lack of knowledge in this can be frustrating, thanks very much for the attempted help to get answers it is very much appreciated.