topic Re: Return direct debit in Account & Billing

Return direct debit

Sherrie+sullivan — Mon, 20 Oct 2025 10:29:58 GMT

I paid for my sky on the Friday the 17th and you have took it out my bank today I need you to return the direct debit

Re: Return direct debit

GD1 — Mon, 20 Oct 2025 10:35:41 GMT

@Sherrie+sullivan As you have a direct debit setup you should never be making manual payments as it won't stop a direct debit, is there a reaon you made this unnecessary payment?

You will need to wait for the credit to show and then call Sky for a refund, the community can't provide this.

Re: Return direct debit

MightyQuinn — Mon, 20 Oct 2025 10:36:07 GMT

Hi @Sherrie+sullivan I'm afraid you are not talking to Sky just other customers. Your DD bill is created 14 days before your payment date. Why did you make an unneccessary payment on the 17th?

Re: Return direct debit

Daniel0210 — Mon, 20 Oct 2025 10:36:10 GMT

@Sherrie+sullivan
Not us. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

So you made an unnecessary manual payment. If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.