topic Re: Poor service for incorrect billing in Account & Billing

Poor service for incorrect billing

godders58 — Mon, 20 Oct 2025 05:00:02 GMT

Recently upgraded for 2 iPhones, made the purchase by telephone as I needed data information, I was given the wrong information and had to call back. Phones had to be cancelled and reordered to correct the issue. Checked bill but still wrong! Called back and given apology and £10 refund, checked new bill.....still wrong! Messaged directly 7 days ago but no reply. Agents are pleasant but there was is definitely communication issues here, more concerned about scoring high in their following surveys. Probably the worst service I've had from Sky.

Re: Poor service for incorrect billing

caesarome — Mon, 20 Oct 2025 09:02:35 GMT

@godders58

Have you checked your future bills to see what they show because if your next bill is due in 14 day or less any changes will apply from the following bill.

Re: Poor service for incorrect billing

godders58 — Mon, 20 Oct 2025 09:07:37 GMT

Yes, future bills are the same. I have the credit but still being overcharged.

Re: Poor service for incorrect billing

caesarome — Mon, 20 Oct 2025 09:11:45 GMT

In that case you will either have to speak to them again or use this form to register a complaint:

https://www.sky.com/help/complaints

Re: Poor service for incorrect billing

godders58 — Mon, 20 Oct 2025 09:36:28 GMT

Thank you, this is the form I filled in a week ago, still not had a reply.