topic Returned sky equipment in Account & Billing

Returned sky equipment

Pd56 — Sun, 19 Oct 2025 18:39:14 GMT

Hi I recently sent back my old sky hub. My account shows it as outstanding still and post office tracking is not working. any advise please

Re: Returned sky equipment

Daniel0210 — Sun, 19 Oct 2025 18:43:30 GMT

@Pd56

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Returned sky equipment

caesarome — Sun, 19 Oct 2025 18:48:39 GMT

@Pd56 wrote:

and post office tracking is not working. any advise please

What does it say when you try to track it ?