topic Re: Payment in Account & Billing

Payment

daretobe12 — Sat, 18 Oct 2025 15:56:51 GMT

I have bank statement showing I paid full amount but on sky mobile different amount so restriction on account why and how possible. Have snap shot to showing this

Re: Payment

caesarome — Sat, 18 Oct 2025 16:08:33 GMT

@daretobe12

A few questions:

Did you make a manual payment and if so when did you make this ?

If your mobile has been restricted due to a non payment as well as paying it have you now setup your payment method again ?

Re: Payment

daretobe12 — Sun, 19 Oct 2025 11:57:51 GMT

It was a direct debit tv package and mobile both come out 15th amount that left account is different to what sky bill says

Re: Payment

caesarome — Sun, 19 Oct 2025 12:01:40 GMT

How much was taken and what does your Sky bill say should have been taken ?

Re: Payment

daretobe12 — Sun, 19 Oct 2025 12:11:56 GMT

83.46 from bank

76.92 paid on sky account

Then says I owe 18.37

Very confusing as I made full payment and it says 0.00

Re: Payment

daretobe12 — Sun, 19 Oct 2025 12:20:02 GMT

OK here we go just login and now saying 0.00

83.46 paid so nothing owed

But says make miss payment I clicked on it now it says pay 0.00 obviously cannot pay zero

Re: Payment

caesarome — Sun, 19 Oct 2025 12:21:32 GMT

Are you making making manual payments as there shouldn't be any need to do this.

Re: Payment

daretobe12 — Sun, 19 Oct 2025 12:33:31 GMT

No direct debit only

Re: Payment

caesarome — Sun, 19 Oct 2025 12:37:19 GMT

Your only option would be to speak to Sky about this by either calling them or use the social media links at the bottom of this page.