topic Re: Credit refund but different address in Account & Billing

Credit refund but different address

Tiggerlynn — Wed, 15 Oct 2025 11:00:45 GMT

I was sent a letter about a credit I was owed in July. I phoned the number but it was an automated message about sending a cheque, I clicked to say I wanted one, but it did. It let me change the address. Just said thank you and hung up.

i now live else where to when I had the service, which I cancelled a year ago

Re: Credit refund but different address

Daniel0210 — Wed, 15 Oct 2025 11:16:17 GMT

@Tiggerlynn

If you've moved address since cancelling you'll need to call Sky. They can either:

raise a cheque and post it to you at your new address or
reinstate your previous payment method and refund you within 3-5 WORKING days

Re: Credit refund but different address

Tiggerlynn — Sun, 19 Oct 2025 11:27:31 GMT

Yeah been trying to find a phone number for them lol

Re: Credit refund but different address

Daniel0210 — Sun, 19 Oct 2025 11:50:40 GMT

@Tiggerlynn
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.