https://helpforum.sky.com/t5/Account-Billing/Returned-Equipment/m-p/5119442#M271313 <P>Hi,&nbsp;</P><P>My broadband contract ended in September, I sent back my equipment nearly a month ago. I am still being told they haven't received it and will charge me, but I have returned it!</P><P>What can I do?</P> Sun, 19 Oct 2025 10:35:24 GMT EloiseFergs 2025-10-19T10:35:24Z https://helpforum.sky.com/t5/Account-Billing/Returned-Equipment/m-p/5119442#M271313 <P>Hi,&nbsp;</P><P>My broadband contract ended in September, I sent back my equipment nearly a month ago. I am still being told they haven't received it and will charge me, but I have returned it!</P><P>What can I do?</P> Sun, 19 Oct 2025 10:35:24 GMT https://helpforum.sky.com/t5/Account-Billing/Returned-Equipment/m-p/5119442#M271313 EloiseFergs 2025-10-19T10:35:24Z https://helpforum.sky.com/t5/Account-Billing/Returned-Equipment/m-p/5119487#M271314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4509900">@EloiseFergs</a>&nbsp;</P> <P>Call Sky and give them the tracking number from the receipt&nbsp;you were give when you returned the equipment then they can see that you have returned it so should update your account to reflect this.</P> Sun, 19 Oct 2025 11:12:47 GMT https://helpforum.sky.com/t5/Account-Billing/Returned-Equipment/m-p/5119487#M271314 caesarome 2025-10-19T11:12:47Z