topic Re: Double pay in Account & Billing

Double pay

TullyDlamin — Fri, 17 Oct 2025 21:49:58 GMT

Hi, can you give me back the 25 quid? I accidentally paid you twice. I need it, please. Thanks.

Re: Double pay

JimM1 — Fri, 17 Oct 2025 22:34:28 GMT

@TullyDlamin So you are aware when you post on the Forum then you are not talking to sky, just customers like yourself, you will need to call sky and speak to customer service for your request! 8am to 8pm are the times that you will get them.

Re: Double pay

caesarome — Sat, 18 Oct 2025 04:43:01 GMT

@TullyDlamin

There should be no need to make manual payments as you should have a payment method setup of which Sky will take it automatically from you each month.

Re: Double pay

Daniel0210 — Sat, 18 Oct 2025 04:57:53 GMT

@TullyDlamin

If you have a continuous payment method set up you never need to make a manual payment. Once a planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.