topic Re: Hello. I switched from TalkTalk to Sky Broadband over a year ago but TalkTalk still charging me. in Account & Billing

Hello. I switched from TalkTalk to Sky Broadband over a year ago but TalkTalk still charging me.

Writingwolf — Thu, 19 Sep 2024 16:31:36 GMT

Hello. I switched from TalkTalk to Sky Broadband over a year ago, but TalkTalk is still charging me. I wonder if anyone else has had this experience and if you've been able to recover the charges. I thought Sky informed the previous provider that you were moving to them.

Any help would be great. Thank you.

Re: Hello. I switched from TalkTalk to Sky Broadband over a year ago but TalkTalk still charging me.

PandJ2020 — Thu, 19 Sep 2024 16:33:20 GMT

@Writingwolf wrote:
I thought Sky informed the previous provider that you were moving to them.

It depends.

If a line takeover was performed then it would automatically provide cancellation. If a new line was installed (such as a fibre to the premises) then that notification wouldn't be given.

But given this has taken you a year to realise isn't going to strengthen your case. First port of call is TT (to at least give notice of cancellation)

Re: Hello. I switched from TalkTalk to Sky Broadband over a year ago but TalkTalk still charging me.

Rick1001 — Fri, 17 Oct 2025 16:15:16 GMT

Hello I'm at the pre transfer phase with TalkTalk to Sky and Talk Talk are hounding me to stay with the threat of £50 per month termination fee. Apart from the fact that feels unjust Sky have failed to respond to my calls. My question is should I concede to TalkTalk and save £10. Does Sky have a cooling off period my contract starts 24th October? Rick

Re: Hello. I switched from TalkTalk to Sky Broadband over a year ago but TalkTalk still charging me.

caesarome — Fri, 17 Oct 2025 16:24:16 GMT

@Rick1001

How long left on your contract with Talk Talk do you have to go as you can claim up to £100 in switching credit with Sky for TV and up to another £100 for Broadband and Talk if you are charged an early termination fee.

I believe the cooling off period is 31 days with Sky for Broadband/talk.

Re: Hello. I switched from TalkTalk to Sky Broadband over a year ago but TalkTalk still charging me.

MightyQuinn — Fri, 17 Oct 2025 16:29:55 GMT

@Rick1001 wrote:
Hello I'm at the pre transfer phase with TalkTalk to Sky and Talk Talk are hounding me to stay with the threat of £50 per month termination fee. Apart from the fact that feels unjust Sky have failed to respond to my calls. My question is should I concede to TalkTalk and save £10. Does Sky have a cooling off period my contract starts 24th October? Rick

Hi @Rick1001 Obviously nobody can advise you on what you should do, that's your decision. However I can only suggest you make your decision now, waiting until you have moved to Sky and cancelling during the cooling off period, then trying to return to TalkTalk sounds like a world of pain and hassle. If you are finding it difficult to contact Sky now, imagine what it is going to be like cancelling during the cooling off period.