topic Re: Billing & payment in Account & Billing

Billing & payment

Kbt2222 — Sun, 24 Aug 2025 21:41:51 GMT

I don't get paid until September 10th.

my bill is due today, what do I do?
I changed my payment date to the 14th as usually I get paid the 13th but still no luck with it changing the current date for the bill due, it would not let me change it prior.
I changed it a few days ago when I first noticed it was allowing me to do so🤔

Re: Billing & payment

PandJ2020 — Sun, 24 Aug 2025 21:57:12 GMT

If you pay by DD then the collection will be reattempted after 10 days.

After that your services will be restricted until you pay. You may incur late payment charges too.

The payment date change won't take effect until October. That bill may be higher or lower than usual.

Re: Billing & payment

Daniel0210 — Mon, 25 Aug 2025 04:08:43 GMT

@Kbt2222

Two things also worth mentioning;

Your bills are generated 10 days prior to the payment date and payments aren't processed at weekends or on bank holidays so Sky won't try for this months payment until Tuesday 26th at the earliest.

Re: Billing & payment

Simone30 — Fri, 17 Oct 2025 15:39:54 GMT

Want to change my payment date with sky collect payment on the 8th mth

Re: Billing & payment

PandJ2020 — Fri, 17 Oct 2025 15:47:25 GMT

@Simone30 wrote:
Want to change my payment date with sky collect payment on the 8th mth

You can change it yourself in your account. Note the next payment may be higher or lower than usual.

Re: Billing & payment

SKY1992bf — Fri, 17 Oct 2025 15:48:56 GMT

@Simone30

Use the relevant section of the link below

https://www.sky.com/help/articles/change-payment-method-or-date

note if you're a new customer you can't change it until you have gone through two full billing cycles

Re: Billing & payment

Daniel0210 — Fri, 17 Oct 2025 15:52:49 GMT

@Simone30

See this link

https://www.sky.com/help/articles/change-payment-method-or-date

@Kbt2222

Just seen in my previous post I said bills are generated 10 days before the payment date ~ that's incorrect. I blame it on posting at 5 in the morning. Sky Q and Sky+ bills are generated 14 days prior to the payment date. Glass, Stream and Mobile is 3 days.

Re: Billing & payment

caesarome — Fri, 17 Oct 2025 15:52:51 GMT

@Simone30

You can change it via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk/change-payment-date