topic Charged after cancelling in Account & Billing

Charged after cancelling

Lisa8327 — Fri, 17 Oct 2025 13:31:52 GMT

Why has a payment gone out of my bank after the termination of my full contract and broadband has been turned off a week ago.? Cancelled within the right amount of time and at the end of a previous contact.

Re: Charged after cancelling

jamesn123 — Fri, 17 Oct 2025 14:58:22 GMT

Hi @Lisa8327

Your Sky services are billed a month in advance so if you cancelled too late in the month your direct debit would still be taken for the following month. Sky should automatically process a refund to you.

Re: Charged after cancelling

caesarome — Fri, 17 Oct 2025 15:01:57 GMT

The bill would have been created 14 days prior to the billing date so the fact you had given notice doesn't usually prevent this from happening. To speed up the refund process you will need to call Sky otherwise you could be waiting a while for it to be automatically refunded.