topic Re: How to get a new box?? in Account & Billing

How to get a new box??

Di50 — Fri, 17 Oct 2025 11:24:23 GMT

Been a customer for c20 years with the same sky box, paying 100 a month / box needs rebooting every day, the viewing card is burnt, sky refusing to give me a new box?? Do they really not care about customer retention?

Re: How to get a new box??

Daniel0210 — Fri, 17 Oct 2025 11:28:05 GMT

@Di50 wrote:

sky refusing to give me a new box

@Di50

Presumably you currently have Sky+ / Sky+HD? That is a legacy product no longer supported by Sky. You need to contact Sky and request an upgrade to Sky Q or a change to Sky Glass or Stream.

Re: How to get a new box??

SKY1992bf — Fri, 17 Oct 2025 11:29:14 GMT

@Di50 if you have a sky plus box then as sky plus is now a legacy system sky no longer supplies replacement boxes and the only way to continue to receive sky tv services would be to upgrade to one of sky's current platforms Sky Q , glass or stream

if you have a different platform and not Sky plus please post back and let us know

Re: How to get a new box??

Di50 — Fri, 17 Oct 2025 13:47:06 GMT

Do they want me as a customer or not? Seems they are happy to lose 100 a month recurring revenue for 20 years (c £ 24,000!!) because they don't want to give me a new made in china cheap electronic box for free? And I've been on the msg app for 5 hours today lol. Redirecting me to someone else then magically disappearing. Actually quite funny how poor it is!

Re: How to get a new box??

Daniel0210 — Fri, 17 Oct 2025 13:59:46 GMT

@Di50 wrote:

Do they want me as a customer or not? Seems they are happy to lose 100 a month recurring revenue for 20 years (c £ 24,000!!) because they don't want to give me a new made in china cheap electronic box for free?

If you have a Sky+ box (as we suspect) these haven't been made for many years. Sky won't have any to give you and the viewing card you have now wouldn't work in it anyway.

And I've been on the msg app for 5 hours today lol. Redirecting me to someone else then magically disappearing. Actually quite funny how poor it is!

As we've already said, to continue with a Sky TV subscription you will need either Sky Q (through the satellite dish but would need the LNB changing on it), or Sky Glass or Stream (Glass without the TV). Sky/Comcast want customers off Sky+ asap.

Re: How to get a new box??

Di50 — Fri, 17 Oct 2025 14:14:09 GMT

Hi Daniel0201,

i appreciate that you spend a lot of time on here and i'm sure some people are helped. My message was clearly asking whether sky have any loyalty to existing customers and if they want to retain them on new platforms then maybe they should make it possible to actually make changes on their accounts rather than deliberatley cutting them off when they are trying to be contacted.

so thanks for the reply but not actually useful.

Re: How to get a new box??

PandJ2020 — Fri, 17 Oct 2025 15:15:55 GMT

@Di50 wrote:
My message was clearly asking whether sky have any loyalty to existing customers and if they want to retain them on new platforms

You'll only get opinions on here I'm afraid. Unless your question is rhetorical?

Re: How to get a new box??

MightyQuinn — Fri, 17 Oct 2025 16:37:51 GMT

@Di50 wrote:
Do they really not care about customer retention?

Hi @Di50 Nobody here can speak for Sky. However they have already had your money and are only interested in new money coming in. So I think the answer is no.