topic My first bill in Account & Billing

My first bill

Sky151 — Thu, 16 Oct 2025 19:16:18 GMT

Hi, I just signed up for Sky broadband and was pretty sure I would be £25 a month - it appears I will actually be paying £39. I've tried speaking with someone to no avail so hoping someone can explain what I missed and if I am able to cancel

thanks

Pete

Re: My first bill

caesarome — Thu, 16 Oct 2025 19:18:53 GMT

@Sky151

The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

https://www.sky.com/help/articles/understanding-my-bills

So have you checked your future bills to see what they show:

https://www.sky.com/manage/bill/future

Re: My first bill

Sky151 — Thu, 16 Oct 2025 19:41:40 GMT

Hello. Yes it looks like the future bills will total £39 too. Not sure how I missed it. Is there a helpline number ? Thanks

Re: My first bill

caesarome — Thu, 16 Oct 2025 20:37:38 GMT

@Sky151

Under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.