topic Re: Reinstate in Account & Billing

Reinstate

Kemps — Thu, 16 Oct 2025 16:50:09 GMT

I missed my bill and services were took away on Monday, I paid my bill straight away and a message on tv said up to two hours.

three days later and 16 calls later still not resolved. Done the usual malarkey restart tv etc,

utterly awful service. Needs resolved right away

Re: Reinstate

peter-marlow+1966 — Thu, 16 Oct 2025 16:53:22 GMT

You are not talking to sky on here we are all fellow customers on here, have you also setup a continuous payment plan with sky as they will not reinstate your account until the bill is paid and you have setup a direct debit with them, you will need to call sky about this

Re: Reinstate

MightyQuinn — Thu, 16 Oct 2025 16:53:32 GMT

Hi @Kemps There is not much detail there, but have you set up your continuous payment method again? Sometimes this is removed on a failed payment.

Re: Reinstate

Daniel0210 — Thu, 16 Oct 2025 17:05:46 GMT

@Kemps
Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/