topic Refund credit in Account & Billing

Refund credit

Giogio1 — Thu, 16 Oct 2025 05:08:39 GMT

I cancelled my broadband at the beginning of September. Got charged anyway and when I called I was told that the money of the last bill would be redundes to me the next month. In the new bill, in fact, I was credited the money I paid, plus the money for the days I haven't used sky before the billing day. Only it have been credited to my account, saying that it will be used for the next bill, which does not exist, cause I cancelled my subscription.... why is the money not given back to my bank account!!??

Re: Refund credit

Daniel0210 — Thu, 16 Oct 2025 06:01:26 GMT

@Giogio1

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.