topic Credit refund in Account & Billing

Credit refund

Jackgrigg — Wed, 15 Oct 2025 03:40:03 GMT

Hi everyone

I recently cancelled my direct debit with sky and had a refund of£33 which was a payment that was returned.

It says that it was returned on 08/09/2025 but it hasn't been received back in my bank.

Can anyone tell me if it's because I cancelled my direct debit and what I Have to do to get it sorted ?

kind regards

jack

Re: Credit refund

Daniel0210 — Wed, 15 Oct 2025 03:44:06 GMT

@Jackgrigg

When did you cancel the direct debit? If you cancelled it too soon you'll need to contact Sky to discuss this,

Re: Credit refund

Jackgrigg — Wed, 15 Oct 2025 03:46:23 GMT

i cancelled it on the 06/09/25 as I had made a manual payment to pay the final amount on my bill.

the direct debit still took a couple days later which was expected but it says on sky that it was returned on the 08/09/25 but still haven't got the amount back

Re: Credit refund

caesarome — Wed, 15 Oct 2025 04:37:33 GMT

If the direct debit took place on the 08/09 and you cancelled your direct debit on the same date then it might be that by cancelling the refund can not be issued and that they are sending you a cheque instead which can take weeks to arrive. It might be worth asking Sky support about this.

Re: Credit refund

Jackgrigg — Wed, 15 Oct 2025 04:46:40 GMT

Thank you for the reply

that's probably what's happened

is there a sky employee from sky support on here that can help ?

Re: Credit refund

caesarome — Wed, 15 Oct 2025 04:55:29 GMT

@Jackgrigg wrote:

is there a sky employee from sky support on here that can help ?

I'm afraid not so when the phone lines are open later you will have to call so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295