topic Re: Refund after cancelling services in Account & Billing

Refund after cancelling services

Anonymous — Tue, 14 Oct 2025 19:34:35 GMT

We cancelled our TV and broadband at the beginning of September and have credit of £40.65 showing on the account - I was told this would be refunded but haven't received it, how do I get this money back please?

Re: Refund after cancelling services

daveNOS — Tue, 14 Oct 2025 19:36:31 GMT

@Anonymous Call customer service, the community messaging team will be unable to assist as the escalation process is currently offline.

Re: Refund after cancelling services

Anonymous — Tue, 14 Oct 2025 19:38:14 GMT

I have already called them and was told it would be refunded on 9th October but I haven't received it

Re: Refund after cancelling services

Daniel0210 — Tue, 14 Oct 2025 19:43:05 GMT

@Anonymous

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

As stated above the alternative is to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.