Help getting credit back after changing providers

Cai2 — Tue, 14 Oct 2025 15:22:00 GMT

Hello,

Can someone help in getting my credit back on my account after changing providers, the sky chat is no help.

Thanks

Caitlin

Re: Help getting credit back after changing providers

Daniel0210 — Tue, 14 Oct 2025 15:33:09 GMT

Refunds normally take about six weeks from the last day of connection to Sky but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

topic Help getting credit back after changing providers in Account & Billing

Help getting credit back after changing providers

Re: Help getting credit back after changing providers