https://helpforum.sky.com/t5/Account-Billing/Order-not-showing/m-p/5115523#M270903 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3674769">@Michelle006</a>&nbsp;</P> <P>Are you signed in with the same email address you used when placing your order ?</P> Tue, 14 Oct 2025 13:10:43 GMT caesarome 2025-10-14T13:10:43Z https://helpforum.sky.com/t5/Account-Billing/Order-not-showing/m-p/5115318#M270892 <P>Ordered a new tablet yesterday. Took my upfront payment of £6 and I filled in the direct debit details. I've received a document for the data plan within the app but when I go to My Orders there's nothing there, nothing to track and I've received no emails from Sky acknowledging my order.</P><P>&nbsp;</P><P>It definitely all went through so was wondering if anyone had any suggestions before I actually ring Sky&nbsp;</P> Tue, 14 Oct 2025 10:03:58 GMT https://helpforum.sky.com/t5/Account-Billing/Order-not-showing/m-p/5115318#M270892 Michelle006 2025-10-14T10:03:58Z https://helpforum.sky.com/t5/Account-Billing/Order-not-showing/m-p/5115523#M270903 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3674769">@Michelle006</a>&nbsp;</P> <P>Are you signed in with the same email address you used when placing your order ?</P> Tue, 14 Oct 2025 13:10:43 GMT https://helpforum.sky.com/t5/Account-Billing/Order-not-showing/m-p/5115523#M270903 caesarome 2025-10-14T13:10:43Z