topic Re: Mis Sold Renewal in Account & Billing

Mis Sold Renewal

Slashed1975 — Tue, 14 Oct 2025 09:39:12 GMT

I called last Monday with an intent to cancel Netflix. As a part of the call, the advisor went into Sales mode said she could sort out cheaper broadband and TNT Sports.

After finding out I wasn't in contract with my previous supplier, I was quoted £111 a month for

150MB broadband/basic phoneline (not needing the phoning but was told I had to have it).

Sky Sports, Cinema, Signature, TNT Sports - all in UHD/HDR/Atmos etc on Sky Q box

Sky Mini Box for the bedroom.

£111 a month would save me £14 ish a month so I agreed to a new 2 yr contract at this price. I even called again to confirm the £111 price as account activity showed something different but was reassured that £111 would be the price.

Well the bill today went from £95 to £143 and future bills aren't £111 - they're £120.50!!

Unsurprisingly I'm not a happy bunny so called again and was advised last wee I would receive a call back for after 12pm yesterday, after the sales call had been listened to.

No call back has been received.

I am currently on my 8th day of the 14 permitted re cancellation the new services and all I'm thinking here is I've been mis sold a product & all Sky is waiting for is the 14 day cancellation period to expire. [removed]

Please can someone from Sky get in touch before I cancel this recently installed upgrade?

Regards

Slash1975

Moderator Actions: Removed inappropriate comments

Mis Sold Sky Renewal

Slashed1975 — Tue, 14 Oct 2025 05:50:45 GMT

My last message was deleted so I'll be brief.

Please can someone from Sky contact me as I have been mis sold a renewal I placed a week ago yesterday. I was quoted £111 a month for said deal and it's still showing as £120.50. I was meant to receive a call back yesterday but didn't.

Thank you.

Slashed1975

Re: Mis Sold Sky Renewal

daveNOS — Tue, 14 Oct 2025 06:10:19 GMT

@Slashed1975 No one will call you based on you posting here, the community is mainly a customer to customer support platform, the few Sky staff here will be unable to assist as the escalation process here has been offline for a few months with no timescale for it's return.

If you haven't had the promised callback then you will have to be proactive and call Sky yourself.

Re: Mis Sold Sky Renewal

Daniel0210 — Tue, 14 Oct 2025 06:35:59 GMT

@Slashed1975

Additionally, no one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are.

Re: Mis Sold Sky Renewal

Slashed1975 — Tue, 14 Oct 2025 07:36:49 GMT

I thought someone from Sky would have DM'd me on here to investigate what I had said after DPA etc had been done.

Oh well. Looks like I'll be cancelling because customer service is literally non existent.

Re: Mis Sold Sky Renewal

MightyQuinn — Tue, 14 Oct 2025 08:50:59 GMT

@Slashed1975 wrote:
I thought someone from Sky would have DM'd me on here to investigate what I had said after DPA etc had been done.
Oh well. Looks like I'll be cancelling because customer service is literally non existent.

Hi @Slashed1975 The catch 22 is you will have to contact Sky to cancel. Please see Welcome below for information about this community forum.

Re: Mis Sold Sky Renewal

Daniel0210 — Tue, 14 Oct 2025 09:00:40 GMT

@Slashed1975 wrote:

I thought someone from Sky would have DM'd me on here

@Slashed1975

No, that's not how the Community works.

Re: Mis Sold Renewal

caesarome — Tue, 14 Oct 2025 09:42:38 GMT

@Slashed1975

You might want to put in a complaint giving the date and time you spoke to Sky:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Mis Sold Renewal

Daniel0210 — Tue, 14 Oct 2025 09:42:59 GMT

@Slashed1975

I have moved your subsequent posts into the original one that has now reappeared after moderation by staff.

Re: Mis Sold Renewal

2muchTV — Tue, 14 Oct 2025 10:09:36 GMT

@Slashed1975 if you are not happy with the price you are going to pay, I would suggest you cancel within the 14 day period, or else you are locked in for the contract period.

If you do cancel, and for the future, I would suggest that you deal with companies that you can do everything online. I suspect you could have removed Netflix without calling Sky viz. using the MySky app.

I refuse to make financial decisions over the phone. I like to see things in writing so I can crunch the numbers and have time to think it through. I have left Sky Stream for Now TV based on price, short contracts and everything with Now TV can be done via the website. Currently I have Sports on Now TV, Ultra Boost (4 simultaneous streams in 4K UHD) for £26 pm.

Re: Mis Sold Renewal

Daniel0210 — Tue, 14 Oct 2025 10:13:48 GMT

@2muchTV wrote:

I have left Sky Stream for Now TV

@2muchTV

You need to update your forum signature in that case.